Responsible Gaming at dh77 — Your Safety Comes First

Our Commitment to Responsible Gaming

At dh77, we take responsible gaming seriously. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh, online betting is a leisure activity enjoyed in moderation. We are equally aware, however, that for a minority of people, gambling can become compulsive and harmful. Our platform is built with tools, limits, and support structures designed to help players recognise risk early and take action before any problem escalates.

dh77 is committed to ensuring that our platform is never used by minors, that vulnerable individuals have access to effective tools for limiting or stopping their play, and that every player who contacts us for support receives a prompt, compassionate, and effective response. Responsible gaming is not a disclaimer — it is a core part of how dh77 operates every single day.

Player Protection Tools

Age Restriction — 21+ Only

dh77 uses robust age verification procedures during the KYC (Know Your Customer) process. We require government-issued identification — such as a National ID card or passport — to confirm that every registered player meets the minimum age requirement of 21 years. This is not merely a legal formality; it is a fundamental commitment to protecting young people from the potential harms of gambling.

If you are the parent or guardian of a young person and believe they may have accessed dh77, please contact our support team immediately via live chat. We will investigate promptly and take all necessary measures to secure the account. We also encourage parents and guardians to use parental control software on shared devices to prevent underage access to any gambling website.

Deposit Limits

One of the most effective ways to stay in control of your gambling is to set limits on how much money you can deposit into your dh77 account within a given time period. dh77 allows you to set three types of deposit limit: daily, weekly, and monthly. You can set or adjust these limits at any time through your account settings or by contacting support.

Time-Out and Cooling-Off Periods

Sometimes the best thing a player can do is take a break. dh77 provides two distinct tools for stepping away from the platform: a temporary time-out and a longer-term self-exclusion. Both are available on request at any time and can be activated quickly via our live chat support team.

To request a time-out or self-exclusion, simply contact dh77 support via live chat at any time of day or night. Our team will action your request within minutes. You do not need to provide a reason, and there is no pressure or delay — your safety is always the priority.

Recognising the Signs of Problem Gambling

Gambling becomes a problem when it stops being fun and starts to have a negative impact on your finances, relationships, work, or mental health. The following are common warning signs that gambling may be becoming an issue. If you recognise several of these in yourself or someone you know, it is important to seek help.

• ▸Spending more money or time gambling than you originally planned, and feeling unable to stop even when you want to.
• ▸Chasing losses — increasing your bets or deposit amounts in an attempt to win back money you have already lost.
• ▸Borrowing money, selling possessions, or neglecting bills and financial obligations in order to fund gambling activity.
• ▸Gambling to escape stress, anxiety, depression, or other negative emotions rather than for entertainment.
• ▸Feeling irritable, restless, or anxious when you are not gambling, or when you try to reduce the amount you gamble.
• ▸Hiding gambling activity from family members, friends, or colleagues, or lying about how much time or money you spend gambling.

Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available on dh77. When you self-exclude, you are requesting that dh77 permanently block your access to the platform for a defined minimum period. Self-exclusion is intended for players who have lost control of their gambling and need a firm, enforced boundary to help them stop.

To request self-exclusion, contact the dh77 support team at any time via live chat or by sending an email to [email protected]. Please note that the email address is provided as plain text only and is not a clickable link. Once your self-exclusion request is received and confirmed by our team, your account will be blocked within 1 hour. During the self-exclusion period, dh77 will also suppress any marketing communications addressed to you.

Tips for Safe and Enjoyable Play

Gambling is most enjoyable when it is approached as entertainment with a defined budget, not as a way to make money. The following practical tips can help you keep your play fun, controlled, and sustainable over time.

• ✓Set a gambling budget before you start each session and treat it as the maximum you are willing to spend on entertainment — never deposit more than you can comfortably afford to lose.
• ✓Take regular breaks during play. Set a time limit for each session in advance and use the dh77 reality alerts feature to remind you how long you have been playing and how much you have spent.
• ✓Never gamble when you are feeling stressed, anxious, depressed, or under the influence of alcohol. Emotional or impaired decision-making significantly increases the risk of problem gambling behaviour.
• ✓Do not chase losses. If you have reached your session budget, stop playing. Losses are a normal part of gambling — trying to win back losses by increasing bets almost always makes the situation worse.
• ✓Balance gambling with other leisure activities. Gambling should be one of many ways you enjoy your free time — not the only one. A healthy balance with other hobbies, social activities, and interests reduces the risk of dependency developing over time.

Get Help and Support

If you are concerned about your gambling, or about the gambling of someone you care about, please do not hesitate to get in touch. dh77's support team is trained to handle responsible gaming concerns sensitively and without judgment. All conversations about responsible gaming are handled in strict confidence.