dh77 Terms and Conditions — Please Read Before Using This Site

Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and dh77 ("dh77", "the Platform", "we", "us") governing your access to and use of the dh77 website and all associated services, including casino games, sports betting, virtual sports, and related promotional activities. By accessing the platform, creating an account, or placing a wager, you accept these Terms unconditionally. If you do not agree with any part of these Terms, you must not use the platform.

dh77 reserves the right to amend these Terms at any time. Where material changes are made, we will endeavour to notify registered users by posting a notice on the platform or via the registered contact details on file. Continued use of the platform following any amendment constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically for updates.

Key Terms at a Glance

1. Account Registration

To access the services provided by dh77, you must register a player account. By completing registration, you confirm that all information you have provided is accurate, current, and complete. dh77 may carry out identity verification checks at any time, and particularly before processing any withdrawal request.

• 1.1You must be at least 21 years of age to register an account. Proof of age and identity may be requested at any time. dh77 reserves the right to close any account where the holder is found to be under the minimum age.
• 1.2Each individual is permitted to hold only one registered account with dh77. Opening multiple accounts, whether under the same or different personal details, is strictly prohibited. dh77 employs detection systems to identify duplicate accounts, and any accounts found to be duplicates will be suspended pending investigation.
• 1.3You are solely responsible for maintaining the confidentiality of your login credentials. dh77 shall not be liable for any loss or damage arising from your failure to protect your account information. You must notify dh77 immediately via live chat or email if you suspect unauthorised access to your account.
• 1.4dh77 may request KYC (Know Your Customer) documentation at any time during the account lifecycle, including during registration, before processing a withdrawal, or if unusual account activity is detected. Acceptable KYC documents include a national ID card, passport, or driving licence, together with proof of address.
• 1.5Players are responsible for ensuring that their use of dh77 complies with the laws applicable in their jurisdiction. dh77 does not provide legal advice on the legality of online gambling in your location. If you are uncertain about the legal status of online gambling where you reside, you should seek independent legal advice before registering.

2. Deposits and Withdrawals

All transactions processed through dh77 are subject to the following terms. dh77 supports a range of deposit and withdrawal methods specifically suited to players in Bangladesh, including mobile wallets and bank transfers.

• 2.1The minimum deposit amount is ৳500. Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your dh77 balance instantly. Bank transfer deposits may take between 1 and 3 business hours. dh77 does not impose deposit fees; however, your payment provider may charge standard transaction fees.
• 2.2Withdrawal requests will only be processed to the same payment method used for the deposit ("payment method matching"), unless otherwise approved by dh77's compliance team. This policy exists to prevent money laundering and protect player funds.
• 2.3Before any withdrawal is processed, the player's account must have completed KYC verification to dh77's satisfaction. dh77 reserves the right to request additional documentation where the circumstances warrant it. Withdrawal processing times may vary depending on the payment method and verification status.
• 2.4dh77 does not accept deposits originating from third-party accounts, joint accounts not registered to the player, or payment methods not belonging to the account holder. Any funds received from an ineligible source may be voided, and the originating amount returned to the source after deduction of any applicable processing costs.
• 2.5dh77 operates in Bangladesh Standard Time (BST, UTC+6). All transaction timestamps displayed on your account are recorded in BST. In the event of a dispute regarding the timing of a transaction, the dh77 server timestamp shall be considered the authoritative record.

3. Bonuses and Promotions

dh77 offers various bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms and wagering requirements stated within each individual promotion. The following general bonus terms apply across all offers on the platform.

• 3.1All bonuses must be claimed within the promotional period stated on each offer. dh77 reserves the right to withdraw any bonus offer at any time prior to it being claimed by a player. Once a bonus has been credited to an account, the associated wagering requirement must be met before any withdrawal of bonus-derived winnings is permitted.
• 3.2The standard welcome bonus at dh77 offers a 100% match on the first qualifying deposit, up to a maximum of ৳20,000. This bonus is available to new players only, one bonus per player per household. The welcome bonus is subject to a wagering requirement of 20x the combined deposit and bonus amount before any withdrawal can be made.
• 3.3Bonuses may not be transferred between accounts, exchanged for cash except through the normal withdrawal process following completion of wagering requirements, or used in combination with other offers unless explicitly stated. Where a player attempts to abuse a bonus offer, dh77 reserves the right to void the bonus and any associated winnings.
• 3.4dh77 reserves the right to adjust, suspend, or withdraw any promotion at any time, with or without prior notice. Changes to ongoing promotional terms will be communicated via the platform where reasonably practicable. Players who have already claimed a bonus prior to any change will be subject to the terms in force at the time of the claim.

4. Responsible Gaming

dh77 is committed to maintaining a safe and responsible gaming environment. We provide a range of tools to help players manage their gambling activity. These tools are accessible from your account settings at any time and are designed to be applied promptly upon request.

• 4.1Players may set daily, weekly, or monthly deposit limits on their account. Once a limit is set, it takes effect immediately and cannot be increased for a period of 7 days. Players wishing to decrease their limits may do so at any time with immediate effect.
• 4.2Players may request a time-out period of between 24 hours and 6 weeks. During a time-out, the player's account will be suspended and no deposits, wagers, or logins will be permitted. At the end of the time-out period, the account will automatically reactivate unless the player has requested a longer self-exclusion.
• 4.3Players who feel they have a gambling problem may request permanent self-exclusion from dh77. A self-exclusion request must be submitted via live chat or by email to [email protected]. Once a self-exclusion is applied, it cannot be reversed for a minimum period of 6 months. dh77 will use reasonable efforts to prevent a self-excluded player from opening a new account.
• 4.4dh77 will never send unsolicited marketing communications to a player who has opted out of marketing, is under a self-exclusion, or has explicitly requested not to receive promotional material. Players may manage their communication preferences from within their account settings at any time.

5. Prohibited Activities

The following activities are strictly prohibited on dh77 and constitute a material breach of these Terms. dh77 reserves the right to suspend or permanently close any account found to be engaged in prohibited conduct, and to withhold any funds in that account pending investigation.

• 5.1Using the platform for any money laundering activity, or depositing funds derived from illegal or criminal sources. dh77 cooperates fully with law enforcement agencies and relevant financial authorities in investigating suspected financial crimes.
• 5.2Using automated software, bots, scripts, or artificial intelligence tools to place wagers, manipulate game outcomes, or gain an unfair advantage over other players or the platform. Any winnings generated through automated play may be voided and the account suspended.
• 5.3Colluding with other players, platform staff, or third parties in a manner intended to defraud dh77 or other players. This includes but is not limited to chip-dumping in poker-style games, match-fixing in sports markets, and coordinated bonus abuse.
• 5.4Registering or operating an account on behalf of another individual, or allowing a third party to operate your account. Each account must be used solely by the registered account holder for personal, non-commercial entertainment purposes.
• 5.5Attempting to exploit technical errors, software bugs, or display glitches to gain credits, free spins, or any other benefit not intended by dh77. Any player who discovers a technical error must report it to customer support immediately and must not attempt to benefit from it.

6. Account Suspension and Termination

dh77 reserves the right to suspend, restrict, or permanently close a player's account at any time and for any reason, including but not limited to breach of these Terms, suspected fraud, or regulatory requirements. The following specific grounds apply.

• 6.1Where dh77 has reasonable grounds to suspect that an account is being used for prohibited activities as defined in Section 5, the account will be suspended immediately pending a formal investigation. During the suspension period, funds in the account will be frozen and not accessible to the player.
• 6.2Where an account is closed following a confirmed breach of these Terms, dh77 reserves the right to withhold the account balance, reverse any pending withdrawals, and void any bonus or promotional winnings. Any real-money deposits that are not linked to bonus abuse may be returned to the player at dh77's discretion.
• 6.3A player may voluntarily close their own account at any time by contacting customer support via live chat or email. Any real-money balance remaining in the account at the time of voluntary closure will be returned to the player following completion of applicable KYC requirements, provided no breach of these Terms is identified during the closure process.

7. Limitation of Liability

To the fullest extent permitted by applicable law, dh77 shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, or loss of opportunity.

• 7.1dh77 makes no warranty that the platform will operate without interruption, that all games will be available at all times, or that any technical errors will be corrected within a specific timeframe. Scheduled and unscheduled maintenance windows may affect platform availability.
• 7.2In the event of a technical malfunction that affects the outcome of a game or transaction, dh77 reserves the right to void the affected game round or transaction and return any wagers placed during the affected period. dh77's decision regarding the resolution of technical malfunctions shall be final.
• 7.3Nothing in these Terms shall exclude or limit dh77's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited under applicable law. Players retain all statutory rights that cannot be waived by contract.

8. Amendments to These Terms

dh77 reserves the right to amend these Terms and Conditions at any time. Where changes are material, dh77 will provide reasonable notice to registered players by posting an updated version of these Terms on the platform and, where practicable, by notifying players via their registered contact details. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

9. Contact and Queries

If you have any questions about these Terms and Conditions, or wish to raise a complaint or dispute, please contact the dh77 customer support team. Our support team is available 24 hours a day, 7 days a week via live chat on the dh77 website. For written correspondence, you may contact us by email. All support communications are handled in both English and Bengali.

Email support is available at [email protected]. Please note that this email address is provided as plain text for reference purposes only and is not a clickable link. When contacting us, please include your registered username and a clear description of your query to help us assist you as quickly as possible. dh77 aims to respond to all email queries within 24 hours during normal operating conditions.