dh77 Privacy Policy — How We Handle Your Personal Data

Introduction

dh77 ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access and interact with the dh77 platform. This Privacy Policy ("Policy") describes how dh77 collects, processes, stores, and discloses personal information in connection with the operation of the website at dh77.bet and all associated services, including casino games, sports betting, customer support, and account management.

By registering an account on dh77 or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read in conjunction with the dh77 Terms and Conditions. In the event of a conflict between this Policy and the Terms and Conditions on matters of data privacy, this Policy shall prevail.

Your Privacy at a Glance

1. Information We Collect

dh77 collects personal information from you in a number of ways during your use of the platform. The categories of data we collect, and the circumstances in which we collect each type, are described in the table below.

2. How We Use Your Information

dh77 processes your personal data only for purposes that are lawful, specific, and proportionate to the data collected. The following are the principal purposes for which we use your information.

• 2.1To create and manage your player account, including processing your registration, verifying your identity through KYC procedures, and maintaining accurate account records throughout the lifecycle of your account with dh77.
• 2.2To process financial transactions including deposits, withdrawals, and the application of promotional credits. Financial data is processed in accordance with applicable payment processing standards and anti-money laundering obligations.
• 2.3To provide customer support services, including responding to queries, resolving disputes, investigating complaints, and communicating with you about your account status, security events, or updates to platform policies.
• 2.4To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, financial record-keeping requirements, and any lawful requests from competent authorities.
• 2.5To fulfil responsible gaming obligations, including monitoring gameplay patterns for signs of problem gambling, applying player-requested self-exclusions and deposit limits, and contacting players where we have identified a potential responsible gaming concern.
• 2.6To send marketing communications where you have consented to receive them, including promotional offers, bonus notifications, and information about new games or features. You may withdraw your consent to marketing communications at any time by updating your preferences in your account settings or by contacting support.

3. Sharing Your Information

dh77 does not sell or rent your personal data to third parties. We may share your information with selected third parties in the following specific circumstances only.

• 3.1Payment processors and financial institutions: to facilitate deposit and withdrawal transactions, dh77 shares necessary payment data with authorised payment service providers including mobile wallet operators (bKash, Nagad, Rocket, Upay), card networks (Visa, Mastercard), and banking partners. These providers are contractually bound to process data only as instructed by dh77 and in accordance with applicable financial regulations.
• 3.2Identity verification and KYC service providers: dh77 uses authorised third-party KYC and identity verification providers to assist with the verification of player identities. These providers receive only the minimum personal data necessary to perform the verification service and are bound by strict data processing agreements.
• 3.3Regulatory and law enforcement authorities: dh77 may be required by law to disclose personal data to competent regulatory authorities, law enforcement agencies, or courts in connection with the investigation or prosecution of illegal activities, including money laundering, fraud, or underage gambling. Such disclosures will be made only to the extent required by applicable law.
• 3.4Game content providers and platform technology partners: certain platform functionality, including the delivery of live casino games and certain slot titles, involves data being transmitted to and from third-party game providers (such as Evolution Gaming, Pragmatic Play, and Ezugi). Data shared in this context is limited to the technical data required to facilitate gameplay, such as session identifiers and wager amounts.

4. Data Retention

dh77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations. The following principles govern our data retention practices.

• 4.1Account data (identity, contact, and financial data) is retained for the duration of the account relationship and for a minimum period of 5 years following account closure. This retention period reflects applicable AML record-keeping obligations.
• 4.2Technical and behavioural data (session logs, gameplay data, device information) is retained for a period of up to 2 years from the date of generation, or for the duration of the account relationship if shorter. This data is used for platform security, fraud prevention, and responsible gaming monitoring.
• 4.3Where a player requests deletion of their personal data following account closure, dh77 will delete or anonymise all data that is not subject to a mandatory retention obligation within 30 days of receiving the deletion request. Data subject to legal retention obligations will be retained only for the period required by law and deleted promptly thereafter.

5. Your Data Rights

Subject to applicable data protection law, you have a number of rights in relation to the personal data dh77 holds about you. These rights are described below. To exercise any of these rights, please contact our support team via live chat or email at [email protected].

• 5.1Right of access: you have the right to request a copy of the personal data dh77 holds about you. dh77 will respond to access requests within a reasonable timeframe. We may ask you to verify your identity before processing your request.
• 5.2Right of rectification: you have the right to request correction of any personal data dh77 holds about you that is inaccurate or incomplete. Where a correction is requested, dh77 will update the relevant records promptly and, where necessary, notify any third parties to whom the inaccurate data has been disclosed.
• 5.3Right of erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. This right is subject to legal retention obligations as described in Section 4.
• 5.4Right to object to processing: you have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of an objection to marketing, dh77 will cease sending marketing communications to you within 5 business days.
• 5.5Right to data portability: where processing is based on your consent or on the performance of a contract, and processing is carried out by automated means, you may request that dh77 provide your personal data to you in a structured, commonly used, and machine-readable format. Such requests will be reviewed and fulfilled where technically feasible.

6. Cookies and Tracking Technologies

dh77 uses cookies and similar tracking technologies, including web beacons and local storage, to operate the platform effectively and to enhance your user experience. This section explains the types of cookies dh77 uses and your options for managing them.

• 6.1Essential cookies are strictly necessary for the platform to function. They enable core features such as session management, account authentication, and security protections. Essential cookies cannot be disabled without significantly impairing your ability to use the platform. No consent is required for essential cookies as they are necessary for the delivery of the service you have requested.
• 6.2Analytical and performance cookies allow dh77 to understand how the platform is being used — for example, which pages are visited most frequently, how long sessions last, and where users encounter errors. This information is used in aggregate and anonymised form to improve platform performance and user experience. These cookies require your consent, which you may withdraw at any time via your browser settings.
• 6.3You may manage or disable non-essential cookies through your browser's privacy settings. Most modern browsers allow you to block third-party cookies, delete existing cookies, or receive a notification before a new cookie is placed on your device. Please note that disabling certain cookies may affect the performance of some dh77 platform features, including game loading times and personalisation settings.

7. Security of Your Personal Data

dh77 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, regular security assessments, and staff training on data protection obligations.

In the event that dh77 becomes aware of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, dh77 will take prompt action to contain the breach and, where required, notify affected players as soon as reasonably practicable. dh77 maintains an internal incident response procedure for managing data security events.

8. Changes to This Privacy Policy

dh77 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. Where material changes are made to this Policy, we will notify registered players by posting an updated version of the Policy on the platform. The date of the most recent revision is always indicated at the top of this page.

Your continued use of the dh77 platform following the posting of any updates to this Policy constitutes your acceptance of those changes. We recommend that you review this Privacy Policy periodically to stay informed about how dh77 protects your personal data. The current version of this Policy is always available at dh77.bet/privacy-policy.

9. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which dh77 processes your personal data, please contact our dedicated data support team. Our team is available 24 hours a day, 7 days a week via live chat on the dh77 website, and is equipped to handle data access, correction, deletion, and objection requests promptly and confidentially.

For written data-related queries, you may contact us by email. Our email address for data and privacy matters is [email protected]. Please note that this address is provided as plain text for reference only and is not a clickable link. When submitting a data request by email, please include your registered username and a clear description of your request so that we can process it efficiently. dh77 aims to acknowledge all data requests within 2 business days and to resolve them within 30 days.